PRIVACY POLICY

Last Updated: June 29, 2026

Benson LLC ("we," "us," or "our") operates the website located at https://bensonremodels.com (the "Site"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or interact with our communication services, including text messaging (SMS).

1. INFORMATION WE COLLECT

We may collect personal information from you in a variety of ways, including when you voluntarily provide it to us through contact forms, quote requests, appointment schedulers, or direct communications.

• Contact Data: Name, email address, mailing address, and phone number.
• Project Data: Information regarding your home remodeling needs, preferences, and project details.
• Technical Data: IP address, browser type, and usage data collected automatically via cookies when you navigate our Site.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes, including:

• To respond to your inquiries, provide project estimates, and deliver remodeling services.
• To manage your appointments and communicate schedule updates.
• To send you administrative information, invoices, and service updates.
• To improve our website performance and user experience.
• To send text messages (SMS) regarding your project or inquiries, provided you have explicitly opted in to receive them.

3. SMS AND MOBILE MESSAGING POLICY (A2P COMPLIANCE)

We value your privacy and are committed to protecting your mobile information. We strictly comply with wireless carrier requirements regarding text messaging.

• How We Consent/Opt-In: Mobile phone numbers and consent for text messaging are collected strictly via voluntary web forms where you explicitly check a box to receive text messages, or when you initiate a text conversation with us. Consent is never implied or assumed.
• Strict Third-Party Sharing Exclusion: No mobile information, text messaging originator opt-in data, or consent details will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances. * Subcontractor/Service Provider Sharing: We may share your information with trusted software vendors or infrastructure providers (such as text messaging platforms or CRM tools) solely to help us deliver our messages to you. These third parties are legally bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
• Opt-Out Instructions: You may opt out of receiving text messages from us at any time. To stop receiving text messages, simply reply "STOP" to any text message you receive from us. After texting "STOP", you will receive a single final confirmation text message, and no further messages will be sent unless you re-initiate contact.
• Help and Support: If you experience issues or need assistance with our text messaging service, reply with the keyword "HELP" or contact us directly at office@bensonremodels.com.
• Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your ongoing interactions and project status.

4. SHARING NON-MOBILE INFORMATION

Except for mobile/SMS data (which is strictly protected under Section 3 above), we may share other general information in the following limited circumstances:

• With Service Providers: We may share general information with contractors or service providers who perform administrative tasks for our business (e.g., website hosting, email delivery).
• Legal Obligations: We may disclose your information if required to do so by law, court order, or government regulation.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to analyze web traffic and optimize your browsing experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no transmission of data over the internet or mobile networks can be guaranteed 100% secure.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, please contact us using the information provided below.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

9. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Benson LLC
12907 115th St E Puyallup, WA 98374
office@bensonremodels.com
(253) 904-5101